The Kindness Bundle: compassion and caring make a difference – to outcomes!
In their joint keynote session titled “I have changed my mind” at the IHI International Forum in Glasgow, both Don Berwick and Maureen Bisognano focused on compassion as an issue they have changed their way of thinking about. One example was the white board of information maintained by a long stay facility for the elderly. The white board displays, for staff, not only the patient/resident’s picture, age, resuscitation status, and medical issues, but also “what matters to you” for each person: “2 [...]