Tag - measurement

If you can’t measure it you can’t manage it – WRONG!?

“If you can’t measure it you can’t manage it.” How many times have we heard this said – and accepted it as a truism? At last week’s IHI International Forum in Glasgow, Don Berwick asserted, with his characteristic mix of eloquence, humility, humor, and passion, that “all measurements are wrong”. In measuring we create a construct that’s a faulty representative of what matters. How many dinners we share is a mere shadow of the quality of a relationship or ultimately of [...]

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